Privacy Policy

What we keep

• Your account: your name, business name, mobile number, email, city, and a scrambled (hashed) version of your password. We never store your actual password. If you sign in with Google, we get your name and email from Google.
• Your sales data: your sales file is read inside your own browser. The file itself is not uploaded. We save the invoices we find in it (date, customer name, items, quantity and amount) so you can use TigerFlo on any device.
• Books from Tally, if you connect it: the TigerFlo connector on your computer reads your sales, the bills customers owe you and you owe suppliers, and your customer and supplier ledgers (name, GST number, phone, credit days). It only reads; it never changes anything in Tally.
• Files you upload under Tax and Finance: purchases, GSTR-2B, outstanding bills, staff, e-invoices, e-way bills and export papers. We save what we read from them, not the files.
• Your books history: a month-by-month record of your sales, and of what customers owed you and you owed suppliers at each month end. A new file does not erase earlier months, so the record builds up over time.
• What you add in TigerFlo: your settings, UPI ID, discount limits, stock ageing and credit terms, customer contact numbers you type in, message edits, and which offers you marked as sent.
• Basic activity: when you sign up, log in, upload data or send offers. We use this to run and support the service.
• Technical details: your IP address, used to protect accounts from repeated wrong passwords, and a login cookie that keeps you signed in. We do not use advertising or tracking cookies.

Why we use it

• To show you which customers to contact and what to offer.
• To keep your account safe and working on every device.
• To help you when you contact support.
• To understand, in total numbers, how TigerFlo is used so we can improve it.
• To keep your books history ready, so that if you choose to apply for a loan later, you already have a year of records to show.

Banks and NBFCs: we will never share your books with any bank or NBFC unless you say yes. Each time, we will show you which lender, exactly what they will see and for how long, before anything is sent. You can say no, and you can withdraw a yes later.

We do not sell your data. We do not share it with other businesses. We do not send messages to your customers. You send every WhatsApp message yourself.

Who can see it

• You: everything in your account.
• The TigerFlo team: your account details and summary numbers (for example how many customers and invoices you have), so we can help you. Our admin tools do not show your customer list, customer contact numbers or message drafts.
• Companies that help us run TigerFlo: our hosting provider (which stores the data), our email provider (only to send password reset emails), and Google (only if you choose to sign in with Google). They may only use the data to provide their service to us.
• AI assistants you connect: only if you make a private link in Settings and add it to ChatGPT, Claude or another assistant. That assistant can then read the bills customers owe you (names, bill numbers, dates, amounts, days late) and the WhatsApp numbers and UPI ID you saved, to answer your questions and write reminders. The company that runs the assistant handles your questions and its answers under its own privacy terms. Remove the link in Settings to stop it at once.
• Authorities: only if the law requires us to share it.

Where it is stored

Your data is stored on servers run by our hosting provider, which may be located outside India. Connections to TigerFlo are encrypted (HTTPS). Before TigerFlo helps with any loan, your data will be moved to servers in India, as India's rules for digital lending require.

Your customers' details

You decide which customer details you upload and whom you message. Please only message customers who are happy to hear from you, and follow WhatsApp's rules for business messages.

How long we keep it, and deleting it

• We keep your data while your account is open.
• Settings → Clear my sales data removes your invoices, books history, uploaded files, offers, terms, contact numbers and settings from your account straight away. Your login stays.
• Settings → Delete account removes your account and all of its data straight away.
• We take a backup copy of TigerFlo's data each day and keep it for 7 days, so your data is not lost if something breaks. Deleted data leaves the backups within 7 days.

Your rights

You can ask to see, correct or delete your data, or withdraw your consent, at any time. Most of this you can do yourself in Settings. For anything else, or to raise a complaint, email support@tigerflo.in. We will reply as quickly as we can and within the time the law allows.

Children

TigerFlo is for businesses. It is not meant for anyone under 18.

Changes to this page

If we change how we use your data, we will update this page and change the date at the top. For important changes we will also tell you in the app.